The Relationship Gateway
Structured Service for Verified External Stakeholders
The Relationship Gateway defines how your business interacts with external stakeholders it already knows — people whose identity is verified and whose interactions are tied to real business records.
These are customers, partners, vendors, and collaborators who expect accuracy, continuity, and accountability — not repeated explanations or informal back-and-forth.
The purpose of the Relationship Gateway is not just communication.
It exists to answer a structural question:
How do we deliver reliable, record-based service to verified stakeholders — without overwhelming our internal teams?
Service Built on Records, Not Conversations
Unlike the Entry Gateway, where identity is unknown, the Relationship Gateway operates in a trusted identity context.
Every interaction here is:
- Linked to an existing account, contract, or record
- Governed by defined permissions
- Logged and traceable inside the system of truth
Behind this human layer, AIS™ powers the experience through Relationship PTAs — digital teammates designed to deliver structured service based on real data, not assumptions.
They ensure that:
- Answers are grounded in system records
- Actions follow business rules and approvals
- Accountability is always clear
This prevents informal answers, missing context, and operational noise.
A Smarter Way to Serve — Without Scaling Headcount
The Relationship Gateway is not about replying faster.
It is about serving correctly, consistently, and at scale.
Starting here allows your organization to:
- Offload repetitive, routine interactions
- Keep all communication structured and logged
- Protect internal teams from constant interruptions
- Maintain trust through accuracy and consistency
Human teams stay focused on complex, high-value work — while Relationship PTAs handle the predictable, record-driven interactions.
What Does That Look Like?
Here’s how the Relationship Gateway works in practice:
- A customer checks an order, renewal, or warranty status
→ The Relationship PTA retrieves accurate data from records and responds immediately.
- A contractor submits hours or invoices
→ The interaction follows predefined rules and routes correctly.
- A reseller partner wants to know their sales performance → The PTA provides real-time, permission-based information.
- A vendor asks about payment or delivery status
→ The PTA responds using ERP records, with full traceability.
Who the Relationship Gateway Is Designed For
The Relationship Gateway serves verified external stakeholders — people and organizations with an established relationship and existing records.