AIS™ Framework
Release Notes
November 2025
AIS Authorized Provider Feedback Intelligence
A new feedback system within the Provider Portal allows providers to submit usability reports, feature requests, and improvement ideas directly to the AIS™ Product Team. Feedback is now analyzed by PTAs trained on sentiment and priority mapping for faster decision cycles.
Provider Action Required: Yes – Providers should activate Feedback Intelligence in their portal to begin contributing insights.
Public PTA Self-Awareness Upgrade
A major enhancement to the PTA's Self-Awareness capability — now making each PTA an even more aligned, disciplined, and context-aware digital teammate.
Provider Action Required: No action needed. The update will apply automatically without interruption or configuration changes.
October 2025
Context-Aware Notifications v2
PTAs now issue smart alerts based on relevance and urgency, minimizing information noise for human users.
Provider Action Required: No.
August 2025
Enterprise API v2 Released
The second-generation Enterprise API introduces improved scalability, advanced authentication, and new data endpoints for integration with CRM, HRM, and BI tools. Designed to support larger, data-driven organizations adopting AIS™ as their central operations layer.
Provider Action Required: Recommended – update existing integrations to API v2 for enhanced performance and security.
July 2025
Automatic Platform Updates & Safeguards
AIS™ launches its Automatic Safeguard System, ensuring every instance receives critical updates, Business Code revisions, and patch management automatically. Safeguards include rollback checkpoints and integrity validation for high-availability environments.
Provider Action Required: No – deployed globally across all instances.
Auto-Backup & Restore Enhancements
Automated backup now runs hourly for Business Code and configuration data with one-click restore.
Provider Action Required: No.
June 2025
AIS Authorized Provide Analytics Suite
AIS™ introduces the Provider Analytics Suite, allowing providers to measure PTA performance across all clients, view engagement metrics, and generate insight reports. This enables better forecasting and proactive client support.
Provider Action Required: Yes – Activate analytics within Provider Portal to access client performance dashboards.
May 2025
AI Workflow Builder (Beta)
Providers and Employers can now create custom multi-step workflows using AI Workflow Builder — a drag-and-drop interface for automating recurring tasks between human employees and PTAs. This feature bridges structured operations with intelligent autonomy.
Provider Action Required: Optional – Providers invited to participate in workflow builder beta testing.
April 2025
Unified Communication Layer 2.0
The communication engine now supports contextual awareness across channels — PTAs can recall conversation threads, summarize client histories, and coordinate responses between Access, Service, and Operation Gateways in real time.
Provider Action Required: Recommended – enable Layer 2.0 for clients using more than one gateway to improve coordination accuracy.
Multi-Language Interface Expansion
AIS™ now supports French, Spanish, and Arabic interfaces across Backoffice and Client Portals.
Provider Action Required: Optional – update client localization preferences.
March 2025
Backoffice Dashboard 3.0
A complete redesign of the Backoffice dashboard delivers improved clarity, real-time metrics, and adaptive widgets for PTA performance, team engagement, and KPI visualization.
Provider Action Required: No – available to all users by default.
February 2025
Predictive Task Routing (Beta)
The new Predictive Task Routing feature analyzes workflow patterns to automatically assign or suggest next actions for PTAs and human team members. This update reduces bottlenecks and improves turnaround speed across projects.
Provider Action Required: Recommended – monitor beta results before applying in enterprise instances.
January 2025
Connected Operations Update
AIS™ introduces Connected Operations, a system-wide intelligence layer that coordinates PTAs across departments. Tasks, reminders, and updates are now contextually shared between Team Assistants and Specialist PTAs, creating a unified operational rhythm.
Provider Action Required: Optional – Providers may activate Connected Operations for clients using multiple Specialist PTAs.
PTA Memory Optimization
System memory footprint for running PTAs reduced by 22 %, improving performance on shared instances.
Provider Action Required: No.
December 2024
2025 Provider Readiness Program
AIS™ launches its annual Provider Readiness Program, equipping providers with updated toolkits, deployment playbooks, and certification renewals for 2025. The program focuses on Business Code evolution, cross-gateway strategies, and enterprise deployment maturity.
Provider Action Required: Yes – enroll before January 20, 2025, to maintain active certification status.
November 2024
Security & Compliance Framework v2
Strengthened platform-wide security introduces enhanced permission logging, improved encryption protocols, and new GDPR-compliant data retention policies. AIS™ Providers now have access to transparency logs for audit purposes.
Provider Action Required: Yes – review and apply the updated Data Access and Retention Policy template for clients.
October 2024
Automatic Platform Update System
AIS™ implements a fully automated update mechanism that delivers new modules, security patches, and Business Code refinements seamlessly — minimizing downtime and ensuring every instance stays current without manual intervention.
Provider Action Required: No – all provider and client instances are automatically updated in the background.
September 2024
Cross-Gateway Intelligence Update
AIS™ enhances inter-gateway collaboration by enabling PTAs from Access, Service, and Operation Gateways to share relevant context dynamically. Leads captured by Public PTAs now seamlessly sync with Support and Specialist PTAs, ensuring unified records and smarter responses.
Provider Action Required: Yes – verify that client gateways are configured for automatic data flow.
Dark Mode Released
The entire AIS™ interface now supports Dark Mode with adaptive contrast for long-hour users.
Provider Action Required: No – available in user settings.
August 2024
Advanced Analytics & Reports
AIS™ introduces the architecture for Public Pre-Trained Assistants (PTAs) — AI employees designed to manage first contact with website visitors, social media inquiries, and new leads. Marks the beginning of customer-facing AI engagement.
Provider Action Required: Optional – activate analytics modules for enterprise clients.
July 2024
Unified Communication Layer
AIS™ launches the Unified Communication Layer, merging chat, email, and portal messages into one synchronized interface. All PTA conversations, whether public, support, or internal, are now tracked under a single audit trail — ensuring transparency and continuity across the organization.
Provider Action Required: Recommended – enable unified communication for multi-gateway clients to streamline message management.
June 2024
Backoffice UX 2.0
The Backoffice interface receives a significant design refresh — simplifying navigation, enhancing mobile responsiveness, and optimizing workflows for faster data access. The update improves productivity for both human users and Specialist PTAs.
Provider Action Required: No – applied automatically.
Improved Cross-Gateway Search
Users can now search tasks, tickets, and messages across Access, Service, and Operation Gateways from a single bar.
Provider Action Required: Recommended – re-index client data for optimal results.
May 2024
Provider Portal v2.0
A major Provider Portal update introduces performance dashboards, automatic instance health monitoring, and feedback channels for Business Code improvements. This version establishes a more transparent and data-driven provider experience.
Provider Action Required: Recommended – log in to the updated Provider Portal and activate instance monitoring for all clients.
April 2024
Employer Expectations Layer – Full Release
Following successful pilots, AIS™ fully releases the Employer Expectations layer. Employers can now fine-tune PTA behavior, workflows, and escalation rules directly from the Client Portal — translating company culture into digital behavior.
Provider Action Required: Yes – update client onboarding steps to include setup of Employer Expectations.
March 2024
Employer Expectation Layer (Preview)
A preview of the Employer Expectation Layer allows businesses to customize PTA workflows, exceptions, and tone — bridging automation with organizational values. This forms the 10th layer of the AIS™ Business Code.
Provider Action Required: Optional – Providers can pilot this feature with selected clients before full release in Q3.
February 2024
Company DNA Module Introduced
AIS™ launches the Company DNA feature within the Client Portal, enabling organizations to define their factual and cultural identity across all PTAs. This ensures alignment in tone, terminology, and organizational knowledge.
Provider Action Required: Recommended – encourage clients to complete their Company DNA profile to ensure consistent assistant behavior.
PTA Response Logging Dashboard
New visualization displays success/failure ratio of automated PTA actions in real time.
Provider Action Required: No.
January 2024
Operation Gateway General Release
The Operation Gateway exits beta and becomes fully available for all providers and clients. Specialist PTAs for HR, Procurement, Accounting, and Project Management can now execute internal workflows directly through the Backoffice.
Provider Action Required: Yes – Providers may begin offering Operation Gateway deployment as a standard service.
December 2023
Client Engagement Rhythm Introduced
AIS™ launches a new client success framework outlining structured engagement intervals between Providers and Employers — ensuring updates, reviews, and training sessions align with AIS™’s continuous improvement cycle.
Provider Action Required: Recommended – adopt engagement rhythm in 2024 client support plans.
November 2023
Business Code Layering v2
Updated Business Code structure introduces refined industry groupings and enhanced adaptation rules for company size and operational model, improving PTA contextual awareness across all gateways.
Provider Action Required: Optional – review updated Business Code documentation for new role categories.
October 2023
Operation Gateway Beta Launch
AIS™ unveils the Operation Gateway, the inner layer where human employees collaborate with Specialist PTAs on internal business operations. Early modules include Procurement, HR, and Accounting support.
Provider Action Required: Yes – coordinate with AIS™ Team for beta participation and review department-level access configurations.
Business Code Editor Enhancements
Inline suggestions and syntax validation added to Business Code editor inside Provider Portal.
Provider Action Required: Optional – update browser plugin for full functionality.
September 2023
Cross-Gateway Synchronization
AIS™ integrates real-time synchronization between Access and Service Gateways, allowing seamless lead-to-customer transitions. When a Public PTA captures a lead, data now flows directly to the relevant Support PTA for follow-up, improving continuity and conversion rates.
Provider Action Required: Recommended – enable synchronization for clients using both gateways.
August 2023
Provider Portal Upgrade v1.5
Enhancements to the Provider Portal introduce live instance monitoring, easier Business Code submissions, and improved deployment tracking for client environments.
Provider Action Required: Optional – Providers can now monitor client PTA performance directly through their dashboard.
July 2023
Service Gateway Official Release
AIS™ officially launches the Service Gateway, enabling Support PTAs to assist authenticated stakeholders such as customers, vendors, and suppliers directly within Client Portals. This marks the transition from public-facing AI to secure, relationship-based service automation.
Provider Action Required: Yes – deploy Service Gateway for eligible client environments and configure Support PTA access permissions.
Gateway Widget Performance Boost
Access Gateway widgets now load 40 % faster through new asynchronous caching.
Provider Action Required: No.
June 2023
Service Gateway (Preview)
The first Service Gateway prototype launches, designed for authenticated users such as customers, suppliers, and vendors. This gateway connects directly to Support and ERP modules to handle secure, personalized inquiries.
Provider Action Required: Recommended – identify client portals suitable for pilot integration.
May 2023
PTA Performance Insights Dashboard
A new analytics dashboard in the Backoffice now provides and employers with performance metrics for PTAs — including response times, lead capture rates, and ticket resolution speed.
Provider Action Required: Optional – Enable analytics for client accounts through Provider Portal.
April 2023
Business Code Layering v1
AIS™ introduces its 10-Layer Business Code Architecture, defining how PTAs think, act, and adapt within different industries and roles. This ensures every assistant behaves like a real employee — role-bound, consistent, and secure.
Provider Action Required: Yes – Providers must review Business Code documentation and align new PTA requests with the standardized layer model.
PTA Language Model Optimization
Public and Team PTAs updated for improved natural language accuracy and contextual handoff between assistants.
Provider Action Required: No – rolled out automatically.
March 2023
Backoffice Visual Refresh
A modernized Backoffice interface improves navigation, speed, and responsiveness. New dashboards highlight task progress, PTA activity, and key performance metrics in real time.
Provider Action Required: No – applied automatically.
Access Gateway Official Release
The Access Gateway goes live, creating a standardized entry point for all inbound inquiries and website interactions. Public PTAs can now capture leads, answer FAQs, and log inquiries directly into the Backoffice CRM.
Provider Action Required: Recommended – integrate Access Gateway widgets on client websites and portals.
January 2023
Public PTA Framework Announced
AIS™ introduces the architecture for Public Pre-Trained Assistants (PTAs) — AI employees designed to manage first contact with website visitors, social media inquiries, and new leads. Marks the beginning of customer-facing AI engagement.
Provider Action Required: Optional – Providers may begin designing public interaction scripts and access flows.
December 2022
Automatic Update Infrastructure (Preview)
AIS™ begins automatic update rollouts for the Backoffice and PTA modules, ensuring providers and clients always operate on the latest version without manual patches. Early tests focus on stability and consistency across pilot instances.
Provider Action Required: No – automatic updates will be applied platform-wide.
Notification Center Introduced
Unified alert center now displays PTA activity updates, task changes, and provider notifications in one panel.
Provider Action Required: No.
November 2022
Introducing the Team Assistant (Beta)
AIS™ introduces the Team Assistant, the first internal AI teammate designed to coordinate tasks, manage daily check-ins, and support human employees across the organization. This release focuses on internal clarity and communication flow.
Provider Action Required: Recommended – deploy internally to understand workflows before client rollouts.
October 2022
Provider Portal Alpha
The first version of the Provider Portal launches, giving certified AIS™ Providers direct access to instance requests, Business Code submissions, and client monitoring dashboards. Marks the start of provider self-service operations.
Provider Action Required: Yes – Providers must activate their portal accounts and migrate existing client requests to the new environment.
September 2022
Security Framework & Access Controls (v1)
AIS™ implements its first comprehensive permission matrix with five access levels — Contributor, Operator, Supervisor, Administrator, and Viewer — ensuring precise control of data across PTAs and human users.
Provider Action Required: Recommended – review and apply updated access level mapping during deployments.
August 2022
The Two-Wing Model Announced
Matican Group formalizes the Two-Wing Model, outlining clear operational boundaries: Matican leads platform evolution, while Providers handle client delivery and contextual deployment. This structure ensures clarity, trust, and scalability.
Provider Action Required: Yes – update internal documentation to align with the Two-Wing model.
User Role Color Tags
Each permission level now displays color-coded indicators across dashboards for faster recognition.
Provider Action Required: No.
July 2022
Unified Interface Prototype
AIS™ introduces its first unified communication interface connecting the Backoffice with PTAs. The chat-based experience becomes the primary interaction method, setting the foundation for future gateway structures.
Provider Action Required: Optional – Providers may enable prototype chat modules in pilot instances.
June 2022
Data Synchronization API Released
AIS™ introduces its first open API for safe data synchronization between the Backoffice and external systems. Enables integration with legacy CRMs and third-party HR tools for early adopters.
Provider Action Required: Recommended – review API documentation for client integration planning.
May 2022
Backoffice ERP Expands with CRM & Projects
The Backoffice system grows to include CRM and Project Management modules, giving providers and pilot clients an integrated environment for customer and internal workflow management.
Provider Action Required: Optional – update pilot instances to include new modules.
Data Import Wizard Added
Providers can now upload CSV templates to populate HR, Stock, and Accounting modules during onboarding.
Provider Action Required: Optional – download the import template package.
April 2022
Provider Access Program (PAP) Opens
AIS™ launches the Provider Access Program, allowing selected technology and consulting providers to join the early deployment network. The program defines provider roles, data policies, and collaboration channels.
Provider Action Required: Yes – Providers invited to register via Matican Group.
March 2022
Introducing Pre-Trained Assistants (PTAs)
AIS™ unveils the concept of Pre-Trained Assistants — AI-powered digital employees with role-based intelligence. Early prototypes are introduced to simulate receptionist and support roles for provider testing.
Provider Action Required: Yes – Providers invited to participate in controlled pilot deployments.
Improved Login Flow
Backoffice login now supports session persistence and multi-factor authentication for early pilot providers.
Provider Action Required: No.
February 2022
Foundational Architecture: The Backoffice Core
The first iteration of the Backoffice (ERP Core) is released, including foundational modules for Accounting, HR, and Stock. This marks the structural beginning of AIS™ as an operational platform.
Provider Action Required: Optional – early providers may access limited pilot environments.
January 2022
The Vision Behind AIS™
The AIS™ Framework project officially begins. Matican Group introduces the vision of an AI Integration Suite designed to help organizations evolve into intelligent, self-aware systems — where humans and AI collaborate naturally.
Provider Action Required: No – introductory announcement only.